The challenge of letter box and mail room placement has been a vexed problem for developers for quite some time.
SSKB Developer Consultancy decided to help our developers to cut through the confusion and contact Australia Post directly for answers.
Australia Post has answered our questions and we reproduce them below in their entirety.
Is there a uniform policy or recommendation from Australia Post which developers can follow when designing mail box walls or mail rooms for strata developments?
Australia Post’s Point of Delivery policy provides comprehensive information for developers to follow when designing letterboxes for residents. These guidelines help us to deliver a secure, efficient and reliable service to customers.
The recommended mail box size and location allows mail to be delivered safely, securely and efficiently. With the growth in online shopping, we recommend that developers consider boxes that will enable both letters and small-medium parcels to be delivered. There are a range of solutions available on the market (such as the Pakman Parcel Box). Developers are encouraged to consider parcel delivery when designing the mail delivery solution for their project.
Is there a formula – for example, developments up to 50 lots should have a mail box wall and developments over 50 lots should have a dedicated mail room?
There is no specific formula as each development varies. Australia Post would be very happy to work closely with developers throughout the planning and development of their project to help determine the best solution for their building. Developers can call our Customer Contact Centre on 13 POST and we’ll put them in contact with a local manager.
Where should a mail box wall be situated in relation to the road for smaller lot developments?
The bank of letterboxes should be situated in a location which ensures that delivery can be made safely and efficiently. The best location is on the boundary adjoining the road (refer diagram). However, this will depend on the configuration of the site.
Developers should consider:
- The environment surrounding the location of the letterboxes. This should be free from hazards such as traffic, garden beds, rocks, trees/shrubs, etc.
- The security of mail and equipment. Posties who deliver by motorbike/bike must have sight of their equipment at all times to reduce the risk of theft and tampering.
Where should a mail room be situated in relation to larger developments (e.g. high rise buildings) to allow Australia Post to deliver personally?
As outlined above, posties must be able to see their equipment at all times to reduce the risk of theft and tampering.
Would Australia Post recommend developers meeting with the management of the local mail centre to discuss the particulars of mail delivery for the new development?
Australia Post would be very happy to work closely with developers to ensure that delivery solutions provide safe and easy for our people, and provide their residents with the best solution to meet their evolving delivery needs.
Developers can call our Customer Contact Centre on 13 POST and we’ll put them in contact with a local manager.
What are the challenges Australia Post delivery drivers face when delivering to strata title developments (particularly with large scale developments)?
Australia Post faces a number of delivery issues:
- Safety – Often letter boxes don’t meet our specifications and are unsafe due to their location (e.g., proximity to traffic), size or configuration. (Refer attached point of delivery policy for letterbox guidelines)
- Accessibility – If letterboxes are located in secure areas access is difficult. Our delivery staff need to be given a key or access card to enable delivery.
- Inability to deliver small parcels – posties deliver both letters and small parcels, but if the parcel won’t fit or if signature on delivery is required then we need to card the item and this can be inconvenient and frustrating for customers.
- Risk of theft – The majority of our posties deliver by bike and they can’t leave their equipment due to the risk of theft and tampering (of both mail and equipment). If they need to leave their vehicle to deliver, it must remain within sight to minimise this risk.
- Addressing – To ensure efficient delivery Australia Post requires developers to follow correct addressing standards (Australian Standard: AS/NZS 4819 Urban & Rural Addressing). This assists not only Australia Post but other agencies such as emergency services.
On completion and hand over of a development, should a resident unit manager or a body corporate/owners corporation committee liaise with their local mail centre regarding delivery of mail?
We recommend that developers/other parties regularly communicate with Australia Post so we can introduce delivery as soon as the development is complete and occupied.